DEVAstated parents claimed that their children were in tears after going to Paw Patrol Live. However, the show was cancelled minutes before it was due to start.
Jessica Shepherd, 51 drove her grandchild, and her daughter, for an hour and a half to see her hero pups at the Motorpoint Arena, Nottingham, Wednesday.
The gran and her daughter, from Elm, Cambs., splashed £90 on tickets in total and kept the show a surprise from her Paw Patrol-crazed granddaughter Nancy until just days before.
Jessica said that the little one knows “all the characters”And she couldn’t contain her excitement as the journey ended.
The family found out about the cancellation of the show after they had taken their seats with Jessica’s friend Zoe and her two children, Zoe, 4 and 13.
“It was absolutely awful,”Jessica shared her story to The Sun Online.
“We went to the theatre and sat down in our seats. We counted down, trying to guess which characters were coming on. All the children were excited.
“Then, just as the show was about start, there was a tannoy announcement that said the show had been cancelled due to unforeseeable circumstances.
“The children were all just devastated. They were all dressed up in their favourite characters and they were crying.
“There were mothers going crazy at staff. To me it looked as though staff at Nottingham Arena weren’t aware [it was being cancelled]They looked equally shocked.”
Jessica said that their group didn’t believe it when they first heard the announcement, so they assumed the Paw Patrol pups would. “come and save the day”.
Families remained in their seats right up to the end. Staff were forced to read an announcement from the stage.
Jessica’s friend Zoe, who was also there, said: “The poor arena staff didn’t know, they were still letting people in.
“They just stated that there was a statement to be followed on the website.
“When you go on the Paw Patrol Facebook page they’d announced at 1.10pm it wasn’t going to happen. They just said it wouldn’t be happening.”
A statement on Paw Patrol Live’s Facebook page read yesterday: “Unfortunately, due to cast illness, we will not be able to go ahead with the remaining two performances in Nottingham today.
Outside the arena it was awful – there was kids crying… I know it sounds ridiculous but when there are children involved, it’s absolutely heartbreaking.
“An update will be circulated shortly about the next steps regarding your tickets for the show.
“We apologise for the inconvenience caused.”
Facebook users were quick and active to comment with one mum writing: “Absolutely disgusting. We’ve travelled from Bristol to see this show. We bought snacks, drinks, and merchandise at 1pm.
“The announcement was made at 1:35pm over a tannoy. The crowd thought it was funny. We could only hear the children crying out of disappointment and booing. Why didn’t you have a back up?”
Amber, Jessica, and Zoe took the kids to a softplay centre, and Pizza Express later in the evening to ease the pain.
However, they ended spending much more than they intended and ended up spending hundreds per day.
Jessica said: “For them not to even bring one character on stage to compensate the children.
“We said we’d take them to the soft play because we felt we had to do something with them.
“But outside the arena it was awful – there were kids crying… I know it sounds ridiculous but when there are children involved, it’s absolutely heartbreaking.”
She added: “On Paw Patrol Live’s Facebook it was announced half an hour earlier than when we were told – so that’s the main thing, they’ve had us all in there spending money when you knew it was cancelled. It’s wrong.
“And if a cast member is that sick that it’s wiped out all the other cast members in an hour, what is wrong with them? We want to know.”
Jessica’s friend Zoe said she has applied for a refund for her tickets, which she spent £120 on in total.
She says she spent around an additional £200 on extras for the day, including petrol, food and drink.
The mother-of-2 was informed by the producer that a new replacement date had been added to the show. However, it falls on the day the kids return to school. “not ideal”.
She was also informed that a refund could take up to 30 days.
Paw Patrol Live was reached for comment.